How long will the order arrive?

Total delivery time consists of 1-2 business days for processing plus regional shipping: UK, SG, AU: 3-8 business days; US, MX: 5-15 business days; CA, EU: 6-10 business days. Tracking number is included for all packages.

How can I change or cancel my order?

Please contact us via service@drisla.com within 24 hours of placing your order. Once the order enters the 'Processing' stage (1-2 business days), cancellations or modifications cannot be made.

My package was marked as delivered, but I didn't receive it. Why?

Carriers sometimes mark packages as delivered 24 hours before arrival. Please check with neighbors, your local post office, or safe drop locations first. If it is still missing after 24 hours, contact us for assistance.

The product I ordered doesn't fit. What can I do?

For breast pump flanges/inserts, we offer exchange guidelines. Please do not open or use the product if the size is incorrect due to hygiene reasons. Contact us with your order number to request the correct size package.

Can I exchange a product?

Yes. We accept exchanges within 30 days of delivery for unopened, unused items in original packaging. Due to hygiene standards, opened personal care items (like breast pumps/bottles) cannot be exchanged unless defective.

How to disassemble the Dr. isla breast pump?

Turn off the motor first. Gently pull the motor away from the milk collector. Detach the silicone shield, valve, and linker step-by-step. Never wash or submerge the pump motor in water.

How to clean and sanitize Dr. isla breast pump accessories?

Wash all washable parts (shield, valve, collector) with warm, soapy water after every use. To sanitize, steam or boil them in water 100℃ for 3-5 minutes. Do not microwave or boil the pump motor.

How often should I replace Dr. isla breast pump accessories?

Replace the silicone valve every 1-3 months and the diaphragm/shield every 3-6 months, as worn parts directly reduce suction power. Replace immediately if any tear or warping is found.

Does the breast pump automatically shut down?

Yes. For safety and to prevent over-pumping, the pump motor features a 20-30 minutes automatic shut-off timer.

Can I adjust the suction level?

Yes. Taking our bestselling Dr. Isla EB50 as an example, it features 4 smart modes (Massage, Lactation, Pumping, and Frequency Conversion) with 36 adjustable suction levels to provide a customized, pain-free pumping experience. Note: Always start at level 1 and increase gradually.

Can the Dr. Isla baby bottle warmer preserve breastmilk nutrients while heating?

Yes. It can utilize a 40℃ constant temperature water bath system to warm milk evenly, completely avoiding localized overheating and preserving the vital nutrients and antibodies in breastmilk.

What bottle brands and neck sizes are compatible with the Dr. Isla portable bottle warmer?

Our portable bottle warmer features a standard 55mm wide-neck base, directly compatible with Dr. Isla wide-neck bottles and Philips Avent. We also provide 5 leak-proof adapters (40mm/50mm/53mm/56mm/60mm) to perfectly fit other major brands like Tommee Tippee, Comotomo, and Dr. Brown's.

How to measure my breast pump flange size?

Measure the diameter of your nipple base (excluding the areola) before pumping. Choose a flange size that is 2-3 mm larger than your measurement. Standard pack includes 24mm, with 19mm/21mm inserts available.

Can I breastfeed on one side and pump on the other?

Yes. The Dr. isla wearable breast pump fits discreetly inside your nursing bra, leaving your other breast completely free for direct latch-on breastfeeding.

Can I move around while I pump? / Will it leak if I lean forward to work?

Yes, you can move freely. Our hands-free design allows you to walk and do light tasks. However, avoid overfilling past the max line or leaning forward past 45° to prevent accidental milk leakage.

Why did my breast pump lose suction, hurt, or make a loud noise?

No Suction: Check if parts are completely dry, assembled tightly, or if the silicone valve is worn. Pain (How to resolve): 1. Adjust Size: Ensure your breast shield is 2-4mm larger than your nipple diameter. 2. Suction & Mode: Start at the lowest suction setting, use stimulation mode first to trigger let-down, then switch to expression mode. Inspect valves for leaks. 3. Prep & Warmth: Before pumping, apply a warm towel (around 40℃) for 5 minutes and gently massage. Adjust the pump angle to align vertically. Noise: Normal operation is under 40 dB. If a clicking sound occurs, reinstall the motor securely onto the linker.

Are Dr. Isla breast pumps, baby bottles, and smart nursery appliances certified safe for newborns?

Yes. All products meet strict international food-grade safety standards. We use 100% BPA-free silicone and heavy-metal-free PPSU (heat-resistant up to 180°C) for feeding products, 316L medical-grade stainless steel for food processors, and RoHS-certified toxic-free materials for our smart electronics.

Is this website the official global store for Dr. Isla products?

Yes. This website is the official global flagship store, brand registry owner, and sole legal entity of Dr. Isla. All genuine Dr. Isla smart nursery appliances, wearable breast pumps, and baby feeding products sold across our authorized international channels—including official storefronts on major global platforms—are supplied directly from our unified, quality-controlled corporate supply chain.

Where are Dr. Isla orders shipped from, and do you ship internationally?

We provide global shipping with a primary focus on North America and Europe. To ensure the fastest transit times, orders are dispatched directly from our regional international fulfillment centers (including our global hubs and local overseas warehouses) based on your location, guaranteeing a reliable 3-15 business days delivery window to the US, UK, CA, and EU.

Shipping policy

At Dr.Isla, we aim to provide clear and reliable shipping information so you know what to expect when placing an order.

Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Please note that the shipping times listed below do not include the standard 1–2 business day order processing period.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Order cutoff time: 6:00 PM Eastern Time (ET)(Monday – Friday).

Shipping Methods & Delivery Times

Delivery times vary depending on the destination and shipping method selected.

Standard Shipping

Region	Shipping Time	Order Value	Shipping Cost
United States, Mexico	5–8 business days	Below $59.99	$5.99
United States, Mexico	5–8 business days	$59.99 and above	Free
United Kingdom, Singapore, Australia	6–10 business days	Below $59.99	$5.99
United Kingdom, Singapore, Australia	6–10 business days	$59.99 and above	Free
Canada and selected European countries*	8–15 business days	Below $59.99	$9.99
Canada and selected European countries*	8–15 business days	$59.99 and above	Free

*Selected European countries include France, Germany, Italy, Spain, the Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, the Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, and Switzerland.

Express Shipping

Region	Shipping Time	Order Value	Shipping Cost
United States, Mexico	3–5 business days	Below $59.99	$9.99
United States, Mexico	3–5 business days	$59.99–$129.98	$5.99
United States, Mexico	3–5 business days	$129.99 and above	Free
United Kingdom, Singapore, France, the Netherlands, Belgium	5–8 business days	Below $59.99	$9.99
United Kingdom, Singapore, France, the Netherlands, Belgium	5–8 business days	$59.99–$129.98	$5.99
United Kingdom, Singapore, France, the Netherlands, Belgium	5–8 business days	$129.99 and above	Free

Express shipping may also be available for selected destinations, including Germany, Italy, Spain, Poland, Austria, Canada, Sweden, Denmark, and Australia. Where available, the applicable shipping rate and estimated delivery time will be displayed at checkout before payment.

Estimated Total Delivery Time

The shipping times above refer to transit time only and do not include the standard 1–2 business day processing period.

In general, customers should allow approximately:

Shipping Stage	Estimated Time
Order Processing	1–2 business days
Shipping Transit	3–15 business days
Estimated Total Delivery Time	Approximately 4–17 business days

The exact delivery time depends on your destination and the shipping method selected at checkout.

All delivery estimates are provided for reference and are not guaranteed delivery dates. Delivery may occasionally take longer due to carrier operations, customs clearance, public holidays, severe weather, peak shopping periods, or other circumstances outside our reasonable control.

Free Shipping

Free shipping eligibility depends on the selected shipping method and order value.

For eligible destinations:

Shipping Method	Free Shipping Threshold
Standard Shipping	$59.99 and above
Express Shipping	$129.99 and above for eligible destinations

Free shipping applies only where the relevant shipping method is available for the destination.

The available shipping options and final shipping charge will always be displayed at checkout before payment.

Shipping Parners

We work with a network of international and local delivery partners to provide shipping services based on the destination, package type, and selected shipping method.

Depending on your order and delivery address, your package may be handled by carriers such as UPS, FedEx, local postal services, or other qualified logistics partners.

The carrier used for a specific order may vary, and in some cases, the package may be transferred to a local delivery partner for final-mile delivery.

Once your order has been shipped, the available carrier and tracking information will be provided with your shipment details.

Order Tracking

All shipped orders are provided with tracking information when available.

Once your order has been dispatched, you can view available tracking information through the My Orders section of your Dr.Isla account or through the Order Status page.

Please allow some time after shipment for tracking information to become active in the carrier's system.

Delivery Areas

We currently ship to selected countries and regions listed in our shipping options.

Shipping availability depends on the destination, carrier coverage, and available delivery services.

At this time, we do not ship to the following U.S. states and territories:

Alaska
Hawaii
Puerto Rico
Guam

Additional remote islands, military addresses, PO boxes, or locations outside our carriers' service areas may also be unavailable for delivery.

If shipping is not available for your address, no applicable shipping method will be displayed at checkout.

For questions regarding delivery availability to a specific location, please contact us at service@drisla.com before placing your order.

Customs, Duties & Import Requirements

International orders may be subject to customs procedures or import requirements depending on the destination country or region.

Customs processing may occasionally affect delivery times.

Any applicable duties, taxes, or import charges will be handled according to the requirements applicable to the destination and the information presented during checkout.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Incorrect or incomplete address information may result in delivery delays, failed delivery attempts, or the package being returned by the carrier.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We cannot guarantee that shipping details can be changed once an order has been processed or dispatched.

Delivery Delays

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

Possible causes of delay include carrier disruptions, customs processing, severe weather, public holidays, peak shopping periods, transportation disruptions, or incorrect delivery information.

If your tracking information has not updated for an extended period or your order has significantly exceeded the estimated delivery timeframe, please contact our customer service team for assistance.